Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- With all original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
Items that show signs of wear, washing, alteration, stains, odors (including smoke), pet hair, or other damage not caused during shipping may not be eligible for a refund and may be returned to the customer.
Return requests submitted after the 30-day return period may not be accepted.
How to Start a Return
To request a return, please contact us at chrisallo.store@gmail.com.
Approved returns should be mailed to:
Allo
P.O. Box 262
Genesee, MI 48437
If your return is approved, we’ll provide instructions on how to complete the return.
Please do not send items back without first contacting us, as unauthorized returns will not be accepted.
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
If you have any questions regarding a return, you can contact us anytime at chrisallo.store@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged during shipping, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Gift cards
- Sale or clearance items
- Items marked “Final Sale”
- Perishable goods (such as food, flowers, or plants)
- Personal care products
- Hazardous materials, flammable liquids, or gases
Items marked as “Final Sale” are not eligible for returns, refunds, or exchanges.
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently process exchanges by return and repurchase.
If you’d like a different size or item, simply request a return for your original purchase. Once your return is accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
Returned items must still be unworn, unused, with original tags attached, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at chrisallo.store@gmail.com.