Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
During periods of high order volume, holidays, or promotional events, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Times
Standard shipping for Allo branded products is estimated at 7–13 business days.
Some products may have different shipping timeframes. If applicable, the estimated delivery time will be clearly displayed on the product page.
Please note that shipping estimates are not guaranteed and may be affected by factors beyond our control, including weather conditions, shipping carrier delays, holidays, or other unforeseen circumstances.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at chrisallo.store@gmail.com so we can investigate the issue and assist you as quickly as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.
We may occasionally offer free shipping during promotions, holidays, or special events. Any free shipping offers will be clearly communicated on our website.
Applicable sales tax will be calculated at checkout where required by law.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Allo is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us immediately. While we will do our best to update your order before it ships, we cannot guarantee changes once processing has begun.
Delivered Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier directly to file a claim or seeking assistance from your local authorities if appropriate. While we are happy to help where possible, Allo cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.
Contact Us
If you have any questions regarding your order or our Shipping Policy, please contact us: